Cancellation Policy:
All cancellations must be by phone or in writing. Advance deposits minus a $30.00 processing fee will be refunded if the cancellation request is 30 days prior to arrival, or 45 days prior to arrival to reservations 30 or more days.
No refund will be made for cancellations less than 30 days prior to arrival date unless the unit and the dates reserved are re-rented, 45 days for reservations of 30 or more days.
Changes will result in a $15 change charge.
Advance deposit required is half the total rent charge and must be paid within 10 days of the date of the contract to guarantee this reservation. In certain cases, balance may be due in full at time of booking.
Balance of rent, cleaning fee, security deposit, and sales taxes are due at check in. NO PERSONAL CHECKS ARE ACCEPTED AT CHECK IN FOR RENTALS LESS THAN 30 DAYS. There is a $25.00 return check charge. PLEASE NOTE: We can only accept one payment per reservation at check in. If you are a late arrival, balance is due at 9:00 am the next morning. Please call the resort to take care of the balance, so your key can be put out for you.
During Holiday time periods balance is due in FULL 15 days prior to arrival. We will accept money orders, certified funds, or a check for payment.
There are NO REFUNDS for early departures.
ONE SET of linens, toiletries (soaps, tissues, etc.) and kitchen items (trash bags, soaps, etc.) are provided at check in for your stay. Extra linens are available at an additional cost. Daily maid service is not provided daily. We recommend that you bring extra towels for the pool.
A SECURITY DEPOSIT IS REQUIRED prior to unit occupancy, security deposit will be refunded/ shredded within 30 days of departure less any deductions for damage to. Or loss from unit, including, but not limited to linens, failure to return keys, long distance charges, and/or additional cleaning.
In order to avoid additional cleanup charges guest are ask to:
1. Tidy and straighten unit.
2. Wash and replace dishes, silverware, pots, and pans in proper places.
3. Place trash and garbage in outside receptacles.
4. Close windows, lock doors and turn heat to the LOW setting.
5. Return keys to the rental office upon departure.
6. Make certain no pets have been in the unit.
NO PETS ALLOWED!!!
The Owner/Agent does not guarantee weather, road, or ski conditions, and therefore NO REFUNDS as a result of these conditions. Transportation is the sole responsibility of Lessee/renter. PLEASE COME PREPARED!
This is a vacation rental agreement under the North Carolina Vacation Rental Act, the rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on this agreement, or payment of money or taking possession of the property after receipt of agreement, is evidence of the your acceptance of the agreement and your intent to use this property for a vacation rental.
1. ARRIVAL AND DEPARTURE. Check in after 4:OO PM; Checkout before 10:00 AM. Lessee agrees to schedule arrival and departure accordingly as we. CANNOT MAKE EXCEPTIONS due to heavy Cleaning, Maintenance, and Inspection Schedules. Late check in after 5:00 PM is available with paid deposit. Late check out is not available. Should a tenant remain in unit beyond check out time for any reason, a $35.00 late check out fee will be automatically imposed until 12:00 PM. Thereafter a full days rent shall be charged.
2. LATE ARRIVALS. If you arrive after business hours, there is a late arrivals box located on the outside of the office door with a late arrival packet in it with your name on it. You will find a map, a key, and a parking pass enclosed in the envelope and emergency numbers on the outside of the envelope. Emergency numbers are also posted on the window of the front office. No packet will be left out for a tentative reservation.
3. RESERVATION DEPOSIT. A Reservation Deposit equal to one half of the total rental amount in necessary to confirm a reservation. The deposit must be received within ten (10) days of making the reservation or the reservation will automatically be canceled. Credit Card, phone deposits are necessary when your arrival is less than fifteen (15) days away. The Reservation Deposit will be applied to the total rent. During Holiday periods, balance is due fifteen (15) days prior to arrival. There is a $25.00 charge for returned checks.
4. AGE OF OCCUPANT Lessee must be 21 years of age or older.
5. LIMITED PARKING Due to limited parking, two parking passes per unit will be issued and no more. Please arrange to have no more than two vehicles on premises while you are staying here at SSCC. Unidentified vehicles are subject to towing.
6. NO HOUSE PARTIES The Owners Agent rents strictly to families and mature adults only. Absolutely No House Parties, Fraternities, Sororities, or Un-chaperoned youth groups allowed. No children will be allowed to check in without their parents. Parent must occupy the same property as children during the term of this agreement. Should a house party or group attempt to occupy the property by any device, they will be immediately evicted and/or admittance re used and the reservation deposit, rent, and security deposit will be forfeited as liquidated damages, in addition to any right or remedy available by law.
7. TELEPHONES are all long distance restricted. A calling card or credit card must be used. Dial “9” for an outside line.
8. NO PETS. Pets are not allowed in any of the rental properties. Violation of the provision will result in immediate eviction and the reservation deposit, rent, and security deposit will be forfeited.
9. THIRD PARTY AGREEMENT FUNDS. At times, this management firm will enter into third party agreements for the benefit of our guest. Tenant will be entitled to a reimbursement of any fees paid to this management firm for goods, services or benefits procured by the management firm from the third parties for the benefit of the tenant that have not been paid out prior to cancellation.
10. DEPARTURE CLEANING To make you stay more enjoyable, Departure maid service is provided. See front of contract for items that are not included in this cleaning for which you are responsible. Daily maid service is not available.
11. CONDITION OF PREMISES. The property you have rented is a privately owned dwelling with Sugar Ski and County Club, HOA INC. acting solely as owner’s agent. It is rented with the property owner’s furniture and household furnishings or equipment. The owner’s agent shall not be responsible for providing any additional furnishings or equipment. Owner and Owner’s Agent shall attempt to maintain in good safe working order and all efforts will be made for timely repairs to electrical, plumbing, sanitary, heating, ventilating, and other facilities and major appliances supplied by owner/agent. No Lessee incurred expenses shall be deducted from rental fees. Properties are furnished for housekeeping and basic needs. Please bring cookware and other specialty items with you.
12. CONDITION OF AMENITIES. Sugar Ski and Country Club Management will make every effort to maintain on-site amenities in good working order. However, given the difficulty in repairing such items tenant understands that agent cannot guarantee all amenities to be working properly during length of stay. Tenants will not be entitled to refund should such a situation arise.
13. LOCK OUTS. If management is contacted after hours for a unit lock out guest will be charged a minimum of $35.00. Any locksmith charges will be additional expense to guest.
14. DAMAGE. All tenants are required to maintain the leased property in accordance with Section 42A-32 of the VRA. Lessee accepts complete responsibility for all acts of their children, guest, and visitors and full responsibility for loss of any king to the property during the lessee’s period of occupancy. Lessee authorizes Owner’s Agent to repair damage from Lessee’s misuse and to replace lost or damaged inventory and furniture items at Lessee’s expense, payable upon demand.
15. NOT ALLOWED. The following are not allowed and constitute a breach of contract that will result in eviction, loss of deposit and/or rent, and possible fine and/or imprisonment; Cooking on balcony with grills or otherwise (you can grill at Gazebos on the property), Loud noises or music; fireworks (illegal in North Carolina) Obnoxious, dangerous, or unlawful behavior; Pets; House Parties; Campfires; Commercial use of property, Campers, tents, or RV’s; No use of the property that violates any criminal law or regulations. Exceeding published occupancy limitations; Removal of any item from the property.
16. TRANSFER OF PROPERTY BY OWNER in accordance with Section 42A-11(b)(5). If this Rental Agreement is to end 180 days or less after recorded change of ownership, the tenant has the right to enforce this contract. If this Rental Agreement is to end more that 180 days after to recordation, that tenant has no right to enforce the terms of this agreement unless the new owner agrees in writing to honor the agreement. The Owner’s Agent shall notify Lessee of the change in ownership and whether the Lessee has the right to either occupy the property or to receive a refund. Upon termination of the landlord’s interest in the property, for any reason, all advance rents shall be transferred to the new owners account, within 30 days of the charge of ownership. If this Rental Agreement is to end more than 180 days after recordation, the same 180 day rule as above shall apply.
17. SUBSTITUTION AND CANCELLATION BY OWNER This Agency reserves the right to move any reservation should the original property booked become unavailable due to any unforeseen circumstances (i.e. sold, no longer in Rental Program, Owner’s use, act of God., etc) The Owner’s Agent may provide the Lessee with substitute comparable accommodations without notice for the same period without liability, or breach of contract. If the Owner’s agent is unable to provide substitute comparable accommodations, the owner’s agent ‘s liability shall be limited to refund of rents and/or deposits. If the owner’s agent locates an available unit at a higher price, tenant will be responsible for the difference in price.
18. RIGHT OF ENTRY. Owner’s agent, or his representative, shall have the right to enter the property at reasonable hours for the purpose of making repairs or inspections. If the property is listed for sale, the lessee agrees to allow the unit to be shown by appointment.
19. SUBLETTING OR ASSIGNMENT. Lessee cannot sublet or assign this rental contract without the owner’s agent’s written consent.
20. RULES, REGULATIONS, AND LAWS. Lessee agrees to adhere to the rules, regulations, and laws affecting the state, city, county, home owner’s association, property, and SSCC rentals and assumes complete responsibility for the actions of the lessee’s guests, visitors, children, spouse, and/or relatives.
21. NO SHOW. The property will be reserved by the lessee until 12:00 PM for the day immediately following the arrival date on the front side of this contract. If the lessee has not prepaid the balance due, or checked in by this time, the owner’s agent shall have the right to cancel this contract and pay reservation deposit to the property owner.
22. LOST AND FOUND. Owner’s agent will not be responsible for any personal items that are lost or left in the unit or on property.
23. SUBJECT TO CHANGE. Amenities, features, facilities, and bed arrangements are subject to change without notice or compensation. Changes can occur as a result of the sale of the Property, remodeling, replacement, servicing, or mechanical failure. The washer/dryers that are listed in the units are unavailable during the winter.
24. OWNER’S STORAGE. Secured storage space is reserved for the Property Owner and is not included within this rental.
25. NON-LIABILITY AND INDEMNIFICATION OF OWNER’S AGENT. Lessee agrees to indemnify and save harmless the Owner’s Agent from any and all costs, expenses, legal proceedings, attorney’s fees, suits, claims, or demands whether from loss of life, damage to personal property , theft, or injury to the Lessee, Lessee’s family or guests, and/or visitors entering the Property or the building or the grounds in which the Property is a part, including but not limited to pool, hot tub, sauna, and Jacuzzi area, tennis/basketball court and shuffleboard court, unless caused by negligent act of management firm or owner. Lessee waives all security provisions.
26. DEFAULT BY LESSEE. Lessee agrees that upon violation of any conditions, agreements, restrictions, covenants, and obligations of this Contract, the Owner’s Agent may terminate this Contract and enter the Property by force or statutory proceedings, in which case any and all moneys paid by the Lessee will be forfeited by the Lessee as liquidated damages in addition to, and not in lieu of any right or remedy available under law.
27. INTEREST BEARING ACCOUNT Lessee understands that deposit may be placed in and interest bearing account, and that any interest will accrue to the credit of SSCC HOA, INC. Lessee will receive no interest, credit, or benefit from this account.
28. LODGING AND SALES TAX applied are at the rate applicable. Current taxes shall be dispersed upon termination of tenancy or material breech of contract.
29. DISPERSEMENT OF FUNDS This agent will disperse to owner all funds remaining in trust account with regard to this reservation, upon commencement of tenancy, a material breech of contract by tenant or other occurrence set forth in Section 42A-16(a) of the VRA
30. SSCC Rental Management maintains escrow accounts in Highlands Union Bank, Banner Elk , NC
MasterCard, Visa and Discover are accepted at check in.
Personal checks are accepted at check in on reservations that are 30 or more days.
828-898-9784 | 800-634-1320 |
